Report Website Problems here!

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29 Jul 2015 21:31 - 19 Aug 2015 09:18 #1 by GJSchaller
Report Website Problems here! was created by GJSchaller
If you run into one of the following problems with the website, please post below to let us know:

* Color, spacing, or formatting is off
* Unable to perform a function (Post, PM, Recap Form, etc.)
* An error message when you try to do something
* Broken links, images, or menu items

Any time you report an issue, please include what OS & Browser you are using, and a screenshot if you can.

I.E. - Windows 7, IE 11; or iOS 8.4, Chrome app, or Android 3.4, Firefox App.

This will help me track it down faster, since I may not see the issue on my own screens unless I use that specific combo.

Please do NOT post about:

* Rules issues
* The content / spelling / grammar on a page

These issues can be sent to the proper Officer (rules@knightrealms.com or webmaster@knightrealms.com), and they will address them.

Land Actions are not a part of the main website - those need to go to Joe Hines at please, as they are a part of that system.

As I fix issues, I will delete them from this list.

Duplicates / Me Toos will be deleted to keep the list short - if it's deleted, it means I saw it and acknowledged it, and will leave the base post for now.


Lord Gideon Weaveforger of Kaladonia
Steward of Elvalion
OOG: Geoffrey Schaller
Last edit: 19 Aug 2015 09:18 by GJSchaller.
The following user(s) said Thank You: Aseir Belberk
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31 Jul 2015 20:45 - 31 Jul 2015 21:30 #2 by Aria
Replied by Aria on topic Report Website Problems here!
My new topics or replies to forums dont line up and I have to go searching for where exactly the new response is, I should stress this is only on my mobile

Dame Tari Zhafirah Stonebar Deldragon of the Order of the Sagewardens
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Playing with fire is bad for those who burn themselves.  For the rest of us, it is a very great pleasure.



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Last edit: 31 Jul 2015 21:30 by Aria.
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02 Aug 2015 21:23 #3 by GJSchaller
Replied by GJSchaller on topic Report Website Problems here!
Jeff, Stacy - any chance of a screenshot?

Derek, thank you for the screenshot, that helps. I suspect it may be a Tab character being pasted into a post from another source, such as Google Docs or Word, I'll look into it.


Lord Gideon Weaveforger of Kaladonia
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03 Aug 2015 23:20 #4 by Matt D
Replied by Matt D on topic Report Website Problems here!
Both Firefox and Chrome on Windows 8 seem to display the pictures in the gallery slideshow cut off.

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(OOG - Matt D. - Photographer)
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04 Aug 2015 09:43 #5 by GJSchaller
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Matt D wrote: Both Firefox and Chrome on Windows 8 seem to display the pictures in the gallery slideshow cut off.


Matt, can you try a flush of your History / Cache, please? I'm having trouble reproducing this one.


Lord Gideon Weaveforger of Kaladonia
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05 Aug 2015 18:30 #6 by Nicoletta
Replied by Nicoletta on topic Report Website Problems here!
This is more of a missing feature than an error, so it may have been intentional, but hovering over topic links no longer shows a preview of the post.

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07 Aug 2015 21:10 #7 by Belketra Folles
Replied by Belketra Folles on topic Report Website Problems here!
Clicking on a user's name or picture from the messages takes me to the groups page, rather than their profile.

[hr]

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10 Aug 2015 21:40 #8 by Matt D
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Android - Chrome

Unable to leave a comment after clicking "Report a Problem"

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12 Aug 2015 08:35 #9 by GJSchaller
Replied by GJSchaller on topic Report Website Problems here!
As Joe noted, emails are being received by some people - the email issue is real, but it's not related to the change in the website (i.e. - changing the tires on your car doesn't cause the spark plugs to fail - they are separate parts of the same larger system).

I highly encourage people to talk to their email providers (Gmail, Yahoo, etc.) and let them know they are not receiving mail from Knightrealms.com - we are working on it on our end, but more help from the recipient's side helps, too.


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21 Aug 2015 08:40 #10 by GJSchaller
Replied by GJSchaller on topic Report Website Problems here!
As a reminder, I will delete "Me Too" posts, to keep things easy to track. If you want to confirm an issue, please scroll up and hit "Thank You" on the original issue. (The two-click was reported a while back, I'm still digging into this one...)


Lord Gideon Weaveforger of Kaladonia
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04 Sep 2015 11:03 #11 by geezer
Replied by geezer on topic Report Website Problems here!
Whenever I leave the website, I must log in upon returning, even though I check the appropriate box.

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An ethical person does the right thing when no one is watching.

OOG - Charlie Spiegel - Kitchen Marshal

"War is a matter of vital importance to the State..."
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04 Sep 2015 19:03 #12 by GJSchaller
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Charlie, that is likely an issue with your browser - you may need to clear your browser's cookies & cache.


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06 Sep 2015 00:48 #13 by Dennis Brand
Replied by Dennis Brand on topic Report Website Problems here!
Getting this image when trying to log-in via mobile.

ig: Dennis Brand | oog: Devin G., marshal
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06 Sep 2015 09:09 #14 by GJSchaller
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Dennis, I'm having trouble tracking this one down - when you log in, are you using the form at the top of the forums, the Login function from the menu, or the login form in the Welcome! block?


Lord Gideon Weaveforger of Kaladonia
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06 Sep 2015 10:58 #15 by Dennis Brand
Replied by Dennis Brand on topic Report Website Problems here!
Quick Links >Forums >Fill in username and password >Click login >Error message generates >Filling in username and password again >Click login >No issue.

And it doesn't happen all the time. I'd say about 25-33% of the time.

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